Shipping & Returns

Please allow two weeks for delivery although in most cases we ship overnight. Your order will be shipped with Australia Post using a postage bag with tracking unless you specify otherwise ie: If your order is under $10 in value and you wish to pursue a more cost efficient delivery option, please contact us to arrange an alternative form of shipping.

International Customers are advised that we are happy to ship overseas and we will pursue the most economical form of delivery should you wish to try any of our products.  Please note: that in some cases the $10 delivery charge will be inadequate to cover our costs and so we reserve the right to contact you prior to shipment to advise you of any extra shipping charges.

We also wish to advise that due to heightened border protection and increased aviation security measures introduced by the United States, a $9.00AUD surcharge will now be imposed on all parcels over 453 grams (16 ounces) destined for the United States.  This includes all US states and territories and other countries with open transits through the US such as Puerto Rico, Guam, Marshall Islands, Palau, Virgin Islands and Federated States of Micronesia.
We apologise for any inconvenience this may cause.

Please note that we do not offer a refund for incorrect choice and whilst we take the utmost care when photographing our products, it is impossible to guarantee the accuracy of the colours due to the images being viewed on different monitors.
Our craft products are all hand-made and variations in dye-lots are inevitable, though for the most part, only marginal. If you have a further enquiry about a particular product please don't hesitate to contact us prior to ordering and you are also most welcome to send a sample for colour matching if you wish. Thank-you.

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